Refund

Refund Policy

For waterdrop customers, the sections below set out returns, exchanges, and refunds.

How waterdrop handles support
The following support guidance applies to the waterdrop storefront at waterdrse.shop. For return or exchange assistance, contact Support@waterdrse.shop or 805-523-9980.

condition of returns at waterdrop
This condition of returns section covers orders and visits through waterdrse.shop for waterdrop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from waterdrop on eligibility
Customers using waterdrse.shop can rely on the following waterdrop guidance about eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How waterdrop handles order problems
For purchases made through waterdrse.shop, waterdrop applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at waterdrop to exceptions
waterdrop publishes this exceptions guidance for customers using waterdrse.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How waterdrop handles starting a request
For waterdrop customers at waterdrse.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@waterdrse.shop before sending the item. Once the request is approved, waterdrop will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from waterdrop on refund timing
waterdrop publishes this refund timing guidance for customers using waterdrse.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: waterdrop
Brand name: waterdrop
Email: Support@waterdrse.shop
Phone: 805-523-9980
Physical address: 205 W San Ysidro Blvd, San Ysidro, California, 92173, United States